At UStyle, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and exchange policy. Please read the following information carefully to understand our return process.

1. Return & Exchange Window

You have 7 days from the date of delivery to initiate a return or exchange request. The return/exchange request must be submitted within this timeframe to be eligible for processing.

2. Return Conditions

To be eligible for a return or exchange, the following conditions must be met:

• Original Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Original Packaging: Products should be returned in their original packaging whenever possible.
• Proof of Purchase: You must provide the order number or invoice for the return to be processed.
• No Damage: Items should not have any stains, odors, or damage caused by the customer.
• Accessories Included: All accessories, tags, and free items that came with the product must be included in the return.

3. How to Initiate a Return

Follow these simple steps to return or exchange your product:

1. Contact Customer Care: Email us at care@ustyle.com with your order number and reason for return/exchange.
2. Receive Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and return instructions.
3. Package the Item: Securely pack the item(s) in the original packaging with all tags and accessories.
4. Ship the Return: Send the package to the address provided by our customer care team. We'll arrange for a pickup if needed.
5. Receive Confirmation: Once we receive and inspect your return, we'll process your refund or exchange within 5-7 business days.

4. Refund Process

Refund Timeline

• Processing Time: Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Bank Processing: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.

Refund Amount

• Full Refund: You'll receive a full refund of the product price if the item is returned in original condition.
• Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
• Free Shipping: If you received free shipping on your order, the standard shipping charges will be deducted from your refund.

5. Exchange Process

If you'd like to exchange an item for a different size, color, or style:

• Exchanges are subject to product availability. If the desired item is out of stock, we'll process a refund instead.
• You can exchange for items of equal or higher value. If the new item costs more, you'll need to pay the difference.
• If the exchanged item costs less, we'll refund the difference to your original payment method.
• Exchanges follow the same return conditions and must be initiated within the 7-day window.

6. Non-Returnable Items

The following items cannot be returned or exchanged for hygiene and safety reasons:

• Underwear and intimate apparel
• Swimwear (unless tags are intact and unworn)
• Personalized or customized items
• Items damaged due to misuse or normal wear and tear
• Items returned after the 7-day return window
• Items without proof of purchase

7. Defective or Wrong Items

If you receive a defective product or the wrong item, please contact us immediately. We'll arrange for a free return pickup and provide you with:

• Full refund including shipping charges
• Priority replacement (if available)
• Free return shipping
• Apology and compensation for the inconvenience

Please report such issues within 48 hours of delivery for faster resolution.

8. Return Shipping

Free Returns: We offer free return shipping on all orders. Once your return is authorized, we'll arrange for a pickup or provide you with a prepaid return label.

Self-Return: If you prefer to ship the return yourself, you can use any courier service. However, we recommend using our arranged pickup service for convenience and faster processing.

9. Cancellation Policy

You can cancel your order before it's shipped. Once the order is shipped, it cannot be cancelled, but you can return it following our return policy.

• Before Shipping: Full refund will be processed within 2-3 business days.
• After Shipping: You'll need to wait for delivery and then initiate a return request.

10. Contact Us