1. Delivery Policy

At UStyle, we are committed to delivering your orders safely and on time. We work with trusted logistics partners to ensure your products reach you in perfect condition.

2. Delivery Timeframes

Processing Time

• Order Processing: 1-2 business days after order confirmation
• Payment Verification: For prepaid orders, processing begins immediately after payment confirmation
• COD Orders: Processing begins after order confirmation

Shipping Time

• Standard Delivery: 5-8 working days from dispatch
• Metro Cities: Usually 4-6 working days
• Tier 2 & 3 Cities: Usually 6-8 working days
• Remote Areas: May take up to 10-12 working days

Note: Delivery times are estimates and may vary due to factors such as weather conditions, public holidays, or unforeseen circumstances. We'll keep you updated via email and SMS about your order status.

3. Shipping Charges

Shipping Fee Structure

• Orders above ₹299: Free shipping
• Orders below ₹299: Shipping charges as per location (typically ₹50-₹100)
• Express Delivery: Additional charges may apply for express delivery options

4. Express Delivery Partners

Your orders will be delivered by one of our trusted express delivery partners:

We partner with these leading logistics companies to ensure reliable and timely delivery of your orders across India. The delivery partner for your order will be assigned based on your location and availability.

5. Order Tracking

Once your order is shipped, you'll receive:

• Tracking Number: Sent via email and SMS
• Real-time Updates: Track your order status through our website or the delivery partner's tracking portal
• Delivery Notifications: SMS and email alerts at each stage of delivery

You can track your order by entering the tracking number on our website or directly on the delivery partner's website.

6. Delivery Address

Please ensure that your delivery address is complete and accurate to avoid any delivery delays:

• Complete Address: Include house/flat number, building name, street, area, landmark
• Contact Number: Provide a valid phone number that is reachable during delivery hours
• Pincode: Ensure the pincode is correct for accurate delivery
• Address Changes: Contact us immediately if you need to change the delivery address (before order is shipped)

7. Delivery Attempts

Our delivery partners will make multiple attempts to deliver your order:

• First Attempt: Delivery will be attempted at the provided address
• Subsequent Attempts: If the first attempt fails, 2-3 more attempts will be made
• Contact Required: Please ensure someone is available at the delivery address or provide authorization for safe drop
• Failed Delivery: If all attempts fail, the order will be returned to us and you'll be notified

8. Return Slip

The return slip contains important information including the tracking number, delivery date, and signature. Keep it until you are completely satisfied with your purchase.

9. Return Policy (Related to Shipping)

Customers can apply for a return within 7 days after receiving the goods. For detailed information about our return policy, please visit our Return Policy page.

• Return Window: 7 days from the date of delivery
• Free Returns: We offer free return shipping on all orders
• Return Slip: Keep your delivery receipt for return processing

10. International Shipping

Currently, we only ship within India. International shipping is not available at this time. We're working on expanding our shipping services to other countries in the future.

11. Delayed or Lost Shipments

If your order is delayed or appears to be lost:

• Contact Us: Reach out to our customer care team immediately
• Investigation: We'll investigate the issue with the delivery partner
• Resolution: We'll either reship your order or provide a full refund
• Compensation: We may offer compensation for significant delays

12. Contact Us